Refund Policy

Version 1.0 · Effective May 26, 2026

1. Apple App Store

If you subscribed via the iOS Sheen app, request a refund from Apple:

1. Open reportaproblem.apple.com and sign in with your Apple ID.
2. Find the Sheen transaction.
3. Tap "Request a refund" and provide a reason.

Apple decides per their own rules, usually within 48 hours.

2. Google Play Store

If you subscribed via the Android app:

1. Open play.google.com/store/account/orderhistory.
2. Find the Sheen transaction.
3. Tap "Request a refund" within 48 hours of purchase. For older purchases — fill the "Contact developer" form.

3. Cancel auto-renewal

To avoid being charged for the next period:

• iOS: Settings → Apple ID → Subscriptions → Sheen → Cancel.
• Android: Play Store → Menu → Subscriptions → Sheen → Cancel.

Cancel at least 24 hours before the current period ends, otherwise the next payment will be charged.

4. When we can help directly

If something doesn't work in Sheen — email us first at support@sheen.style. We might resolve the issue without a refund. If not, we'll help you submit a request to Apple/Google.

5. Refund for our technical failure

If you were charged due to our technical error (for example, paid access did not activate because of our bug), we will:

• Activate access manually within 24 hours of your message, OR
• Support your refund request with Apple/Google with our written confirmation.

6. Consumer rights

This policy does not limit consumer protection rights granted to you by the law of the Republic of Kazakhstan, or for EU users — by EU directives on digital services.

7. Contact

Refund-related questions — support@sheen.style.